Operating Regulations of wingolf.com.vn E-Commerce Service Website

I. General Principles

The website wingolf.com.vn is an e-commerce trading platform built and operated by Wingolf Joint Stock Company ("Company" or "Wingolf") in the field of golf sports, serving merchants, organizations, and individuals who need to book golf courses, book golf resort tours, and organize events related to golf activities on the principles of openness, transparency, ensuring and maximizing customer benefits.

The Company builds the e-commerce website wingolf.com.vn with the desire to help customers quickly find the most suitable and best golf courses at preferential and reasonable prices. The Company has been and will continue to partner with reputable, high-quality golf courses in Vietnam and around the world to bring the best offers to customers when they book services through the Company.

The access address for service users and service providers/Partners is wingolf.com.vn.

The contents of these Regulations must comply with the current laws of Vietnam. Members participating in the wingolf.com.vn E-Commerce Website must understand their legal responsibilities under the current laws of Vietnam and commit to properly implementing the contents of the Regulations of the wingolf.com.vn E-Commerce Website.

II. General Provisions

Terms used on the wingolf.com.vn E-Commerce Website:

1. "Domain Name": The e-commerce website wingolf.com.vn is built and developed by Wingolf Joint Stock Company with the trading domain name: https://wingolf.com.vn.

2. "Tee-time": is a pre-booked time slot to ensure that golf groups can adhere to the schedule and maintain course spacing to avoid overcrowding.

3. "User": Persons who access the wingolf.com.vn Website.

4. "Customer": Persons who have accessed and used or intend to use the services.

5. "Service Provider" or "Partner": are golf courses that are part of the Company's partner list.

III. Transaction Process

In order to support service users and service providers/Partners participating in the wingolf.com.vn E-Commerce Trading Platform conveniently, the Management Board actively builds and upgrades the system to have simple, easy-to-follow procedures for members. We recommend that members participating in the wingolf.com.vn E-Commerce Trading Platform learn about and follow the procedures below in order.

3.1. The contract conclusion process on the website is as follows:

Currently, the wingolf.com.vn website provides 03 types of services divided into separate sections so that customers and users can choose according to their needs.

a. Booking "Golf Courses"

The golf course booking process is carried out on the "Golf Courses" interface. This interface guides users to each section to select golf courses by location, time, price range to find suitable golf courses. After the user clicks "Search", the screen displays a list of golf courses, reviews, specific locations, tee times and prices (including weekday and weekend prices).

- Interface after clicking "Book Now":

Select the desired Tee-time:

Interface after selecting the desired Tee-time:

After filling in all information, the user clicks "Book Now". The booking information and payment method will be sent to the user's provided email, and Wingolf will contact the user via the phone number provided.

b. Booking Stay & Play Packages:

Booking Stay & Play packages is done on the "Stay & Play" interface:

Users can filter suitable options by "Region", "dd/mm/YYYY", time (time slot), then click "Search". Additionally, users can filter options by "Newest", "Price ascending", "Price descending", "Promotion". The website will then navigate to options according to the user's requirements.

The website will then navigate to options according to the user's requirements (e.g., selecting Northern region, date 31/03/2026):

When a suitable option is found, the user clicks "Book Now".

Interface after selecting "Book Now" (e.g., for "Trang An Golf & Resort"):

The website will provide information about the package the user selected: Overview, itinerary, package information, FAQ, Service Terms.

Then, the user continues to select "Book Now" in the information box of the selected Combo.

Interface after clicking "Book Now":

The user fills in the appropriate content in the information fields on the screen, selects "Agree to Wingolf's Terms of Use and Privacy Policy", and clicks "Book Now". The user will receive Combo booking information and payment via QR code through the email provided.

c. Booking Golf Tours:

The Golf Tour booking process is carried out on the "Golf Tours" interface. Users will be provided with information: Explore Golf Tours, Customized Tours.

- "Explore Golf Tours" Interface:

"Explore Golf Tours" includes Domestic Tours, International Tours, Tournament Tours:

"Domestic Tour" detail page:

Interface after clicking "Book Now" for the desired Tour (e.g., Hanoi – Ninh Binh Golf Tour):

This interface displays overview information of the golf tour, including tour name, destination images, tour duration, location, and package price. Additionally, users can easily identify the "Book Now" button to register for services directly on the system. It provides an overview of the destination (Ninh Binh) with outstanding features of natural landscape and tourism value, a list of golf courses in the program, and experiential content in the tour such as golf combined with sightseeing, resort, and local exploration.

In this interface, users can select and book the tour directly through the "Book Now" button. The system will receive the service booking request and send tour booking and payment information via email to the customer:

"International Tour" detail page:

"International Tour" is designed to provide users with a systematic overview of international golf tour programs being implemented. Here, tours are scientifically arranged by destination and departure time, accompanied by basic information such as tour name, images, program duration, location, and reference price. This helps users easily compare and select tours suitable for their needs and personal plans.

When a user selects a specific tour and accesses the detail interface through the "Book Now" button, the system will display full information related to the tour, including: an overview of the domestic destination with outstanding values of landscape, culture, and tourism; a detailed day-by-day itinerary; a list of golf courses in the program; accompanying services such as accommodation, transportation, meals; as well as specific experiences such as golf tournaments, resort, and local sightseeing (e.g., for Hua Hin - Thailand Golf Tour 4D3N3R):

In this interface, users can select and book the tour directly through the "Book Now" button. The system will receive the service booking request and send tour booking and payment information via email to the customer:

Interface after clicking "Book Now":

The user continues to click "Book Now", the system will receive the service booking request and send tour booking and payment information via email to the customer.

"Tournament Tour" detail page:

In this interface, the system will automatically display a list of tours corresponding to each tournament when a tournament is organized or newly updated, to ensure users can easily track, select, and register for suitable tours according to each specific event.

- "Customized Tours" Interface:

In this interface, the system provides a service for designing golf tours according to customers' individual requirements. Users can access introductory content about the "customized tour" service, emphasizing the personalization of itineraries, golf course locations, time, and budget suitable for each customer's needs.

"Domestic Tour" detail page:

When accessing the detailed content, users will be provided with information about the tour building process on request, including:

Selecting destination (domestic or international).

Selecting golf courses suitable for skill level and preferences.

Designing flexible itineraries according to number of days and resort needs.

Customizing accompanying services such as hotels, transportation, meals, and entertainment activities.

First, users will select criteria about golf courses, after finishing click "Continue":

Next, users will select criteria about services, after finishing click "Continue":

Finally, users will complete necessary personal information and click "Book Now". Tour booking information and payment method will be sent directly to the customer's email:

"International Tour" detail page:

Users select their desired country, then click "Continue" (e.g., user selects Korea):

Tour design interface as follows:

After completing, click "Continue":

Next, users will select desired services and click "Continue":

Next, fill in personal information to complete the customized tour booking:

After filling in information, the user clicks "Book Now" for the system to receive and contact for consultation via the email and phone number provided:

3.2. Process for posting and managing information on the website

Wingolf directly provides golf course booking services through the Wingolf website, so partners do not post information themselves; this is Wingolf's responsibility:

Step 1: Wingolf seeks partners who are golf course service providers and golf-related products/services within Vietnam to contact the Company's Business Department to discuss cooperation.

Step 2: The Company will send a Contract for signing and simultaneously request the partner to provide information about the services to be sold to the Company for the Company to review the legality of the products/services to be sold.

Step 3: If the products/services meet the Company's requirements, the parties negotiate, agree on terms, and proceed to sign the contract.

Step 4: The Company posts the partner's products/services on wingolf.com.vn according to the agreed content between the Partner and the Company regarding control of the order receipt process, transaction execution with buyers, receipt of invoice requests, receipt and resolution of disputes and complaints as stipulated in the agreement, plan, and website regulations.

Step 5: The Company reports the status of customer purchases of products/services on the website for the partner to monitor.

Step 6: The parties share profits and pay service fees according to the agreement signed by both parties.

3.3. Process for the Management Board to post and manage news/products:

Wingolf directly sells goods/provides golf course booking services through the Wingolf website, so partners do not post information themselves; this is Wingolf's responsibility:

Step 1: The partner negotiates and signs a cooperation contract/minutes of agreement for providing golf course services with Wingolf. The partner will then provide Wingolf with information about golf course images, golf course information, prices, etc.

Step 2: When a customer books a service, Wingolf sends the information to the partner by email. The partner receives from Wingolf the customer's tee time booking request including all information required by the partner, such as: customer name, play date, tee time, number of guests, etc. The partner will accept the tee time request and send confirmation by email to Wingolf.

Step 3: The partner provides golf course services to the customer according to the accepted tee time request.

Step 4: Payment and dispute resolution (if any) will be carried out according to the cooperation contract/minutes of agreement signed between Wingolf and the partner.

For the Management Board of WinGolf Company, login via the admin link: https://wingolf.com.vn/admin

After logging in, the "Dashboard" interface displays specific data information as follows:

To update course prices or add new courses, the poster scrolls down to the Golf Course Management section:

After clicking on the list section, the interface displays a list of golf courses. Each golf course has options: Edit | Delete | Show | Hide.

After clicking the "Edit" icon, the interface displays golf course information including: course name, detailed description, frequently asked questions, course images, course amenities, SEO optimization. If the poster needs to modify information, they can edit directly in the information fields in the admin panel.

After completing edits, click "Update" to save the edited content. Then click "Save" for the information to be saved and displayed on the website: wingolf.com.vn

Editing tee times and prices by course

Each course has different prices at different times, so this section sets prices according to different time frames for each course.

Select the "Tee times & Price" Tab

The Tee Time and golf course price management function allows the operating unit to set tee time frames according to applicable periods, number of players, course type (9, 18, 27, 36 or 54 holes) and interval between tee times.

For each time frame, the system supports declaring different price groups by weekday or holiday, while configuring corresponding price levels such as regular price, domestic guest price, and international guest price. This feature helps flexibly manage course utilization schedules and pricing policies by period, optimizing golf course operations and business management.

Editing and posting "Stay & Play" packages:

Select the "Stay & Play" section in the left column:

The Stay & Play editing interface will appear. The manager performs similar to updating and modifying course information, selecting the icon at the "edit" button to edit the combo.

For uploading a new combo, click the "Add New" button to create a new blank page.

Similar to editing golf course information, the combo information section also includes full information about Overview, Itinerary, Weekday Price, Weekend Price.

After completing edits, click "Update" to save the edited content. Then click "Save" for the information to be saved and displayed on the website: wingolf.com.vn

=> Selecting corresponding sections, the implementation process is equivalent to posting courses and play&stay combos.

Combos also have full Edit | Delete | Show | Hide functions similar to the golf course management section.

IV. Payment Process

4.1. Payment between customers

- Step 1: After receiving information from the Customer, the staff responsible for that order will coordinate with the golf course the customer wishes to book, ensuring that conditions meet the customer's requirements.

- Step 2: The order staff will confirm the information with the customer.

- Step 3: Enter all information into the CRM system: Booking code; Customer name; Play date; Number of people; Which course; Price amount, then issue an invoice for the customer to check the information once more before transferring payment.

- Step 4: The customer transfers payment to Wingolf's bank account, clearly stating the booking code. Payment process completed.

4.2. Payment between partners, suppliers and Website Management Board

The Partner parties will work and make payments to Wingolf through debt offsetting.

V. Ensuring Transaction Security

When customers register and send information to the Company, the Customer has agreed to the terms set forth by the Company. The Company commits to ensuring Customer information is stored as safely as possible, preventing unauthorized access, maintaining data, and ensuring the use of Customer's personal information is accurate, for the right purposes, and fully complies with the contents of this "privacy policy".

The Company always makes every effort to ensure the security of Customer information as well as the Company's system. However, the transmission of information over the internet still has certain security shortcomings. Customers must accept this risk.

VI. Consumer Personal Information Protection Policy

By providing Wingolf with personal information and using the wingolf.com.vn E-Commerce Platform, the member agrees that their personal information will be collected and used as described in the Information Privacy Policy ("Policy"). If the member does not agree with this Policy, the member shall stop providing us with any personal information and/or exercise the rights as stated in section 7 below.

Wingolf reserves the right to amend and supplement this Policy at any time to improve it. At the same time, Wingolf encourages members to regularly review this Information Privacy Policy to get the latest updates, ensuring members know and exercise their right to manage their personal information.

* Purposes of collecting personal information:

- Data collection on the wingolf.com.vn website includes the following sections:

+ Account Information: Collecting basic information: Full name, gender, date of birth, phone number, address, email.

+ Tee Time, International Tour, Stay and Play Booking: In addition to the personal information collected from the Customer at the payment step (Full name, phone number, email), the Company also retains other information related to Tee time booking such as: golf course location, time, etc. that the Customer registers on the wingolf.com.vn E-Commerce Website.

+ Contact section: Collecting basic information: Full name, phone number, email, address.

The wingolf.com.vn E-Commerce Website will also use both personally identifiable information and some non-personally identifiable information (such as cookies, IP address, browser type, aggregate data, etc.) to enhance service responsiveness, as well as to develop new functions, features, and services according to evolving trends and preferences.

The wingolf.com.vn E-Commerce Website does not store Customer bank account information.

- The collection of Customer information is not for personal purposes; it is only used to:

+ Send promotional programs (if any).

+ Provide certain utilities and support services to Customers.

+ Improve and enhance service quality on the website.

+ Resolve issues and disputes arising from website usage.

+ Prevent activities that violate Vietnamese law.

Customers are responsible for promptly notifying the wingolf.com.vn E-Commerce Website of any unauthorized use, abuse, or security violations so that appropriate measures can be taken.

* Scope of information use:

- Wingolf Company must use Customer's personal information correctly for the purposes and scope that have been notified.

- Customer information and data collected and stored by us are typically used so that Customers can enjoy the Company's, suppliers', and partners' preferential services.

- Personal information we collect such as full name, email, phone number will be used for the purpose of registration and booking Tee time for Customers with Suppliers/Partners.

- We may use the information to contact and notify Customers about changes, new services, and promotional programs of the Company or Suppliers and partners.

- We may also use customer information and images for the purpose of introducing and promoting the quality of the Company's services.

- The Company must ensure the security of collected Customer personal information against the following acts:

+ Theft or unauthorized access to information.

+ Unauthorized use of information.

+ Unauthorized alteration or destruction of information.

- The information collecting entity must have a mechanism to receive and resolve Customer complaints related to personal information being used for wrong purposes or beyond the notified scope.

- In the event that the information system is attacked, creating a risk of losing Customer information, the information storage entity must notify the authorities within 24 (twenty-four) hours after detecting the incident.

* Persons who may access Customer information:

To ensure customers receive the correct benefits and preferential policies when booking services through the wingolf.com.vn E-Commerce Website and to verify accurate information, customer information will be accessed by the Company's Website Management Board. Wingolf will not provide members' personal information to any third party, except for the following necessary activities:

+ Partners who are service providers to Wingolf related to order fulfillment, limited to the scope of necessary information and applying regulations to ensure security and confidentiality of personal information.

+ We may use services from a third-party service provider to perform certain activities related to the wingolf.com.vn E-Commerce Platform, and such third party may access or process personal information in the course of providing those services. Wingolf requires these third parties to comply with all relevant personal information protection laws and security requirements related to personal information.

+ Programs involving partnerships, co-implementation, outsourcing for the purposes stated in Section 2, always applying personal information security requirements.

+ Legal requirements: Wingolf may disclose personal information if required by law and such disclosure is reasonably necessary to comply with legal processes.

+ Business transfer (if any): in the event of merger or consolidation, in whole or in part, with another company, the buyer will have the right to access information stored and maintained by Wingolf, including personal information.

Information of the unit collecting and managing customer information:

Wingolf Joint Stock Company

Address: No. 7, Alley 1, Lane 26, Do Quang Street, Yen Hoa Ward, Hanoi City, Vietnam.

Phone: (84) 985-092-088

Email: booking@wingolf.com.vn

Means and tools for consumers to access and edit their personal data:

- Customers have the right to self-check, update, adjust, or cancel their personal information by logging into the wingolf.com.vn Website and editing personal information or requesting the Management Board to do this.

- Customers have the right to send complaints about the disclosure of their personal information to third parties to the Management Board. Upon receiving these responses, Wingolf will confirm the information, be responsible for explaining the reasons, and guide the Customer to restore and secure the information.

- Forms for receiving consumer/customer complaint information:

i) Via email: booking@wingolf.com.vn

ii) Via phone: (84) 985-092-088

Information security commitment:

When customers register and send information to the Company, the Customer has agreed to the terms set forth by the Company. The Company commits to ensuring Customer information is stored as safely as possible, preventing unauthorized access, maintaining data, and ensuring the use of Customer's personal information is accurate, for the right purposes, and fully complies with the contents of this "privacy policy".

The Company always makes every effort to ensure the security of Customer information as well as the Company's system. However, the transmission of information over the internet still has certain security shortcomings. Customers must accept this risk.

Information retention period:

Customer personal data will be stored in the Company's System until a cancellation request is made by the Customer. Depending on legal regulations, the Company or the wingolf.com.vn e-commerce trading platform may safely destroy user personal data without prior notice.

Mechanism for receiving and resolving consumer/customer complaints:

When discovering that their personal information is being used for wrong purposes or beyond the scope, consumers/customers send a complaint email to booking@wingolf.com.vn or call (84) 985-092-088 to file a complaint and provide related evidence to the Management Board. The Management Board commits to responding immediately or at the latest within 24 (twenty-four) working hours from the time of receiving the complaint.

VII. Website Information Management

Automatic control mechanism Separate control mechanism

Regulations on information posting Other monitoring mechanisms

* Regulations on service posting:

Information collected from partners:

Content moderation mechanism for posted/displayed information on the website:

- All information that members register for accounts and post for sale on the website is carefully moderated by the wingolf.com.vn Management Board. wingolf.com.vn does not support self-posting features for partners; all information on the website is moderated, edited, and posted by the Website Management Board. Partners will send information about products/services to be posted to the Content Moderation Department for content review and editing before posting on behalf of the Partner. wingolf.com.vn has a team responsible for information control, called admin (technical), responsible for controlling, reviewing, and editing information for accuracy and authenticity. Typically, within 24 hours from when the Partner sends product information for posting on the website, the system admin will review, re-moderate the content, and edit it appropriately for display to buyers. The Content Moderation Department will conduct moderation to verify and authenticate the content to be posted. Violating content will be rejected by the Moderation Department and will not be posted on the Website. The Department will send a notice to the partner about the incorrect/invalid information for the partner to edit/supplement the posted information. Additionally, when there is a complaint from a customer, Wingolf will verify/authenticate the information and remove information with violating elements if the product/service receives too many unfavorable reviews.

- Verification and approval of Partner information providing services/goods: The Company requires the Partner to send verification documents of the merchant/responsible person: Business registration certificate and business licenses satisfying business conditions if it is a conditional business line. Within 24 hours from when the partner provides information, the Company will verify and contact to proceed with contract signing if all information provided by the partner is complete and valid according to legal regulations.

- Content moderation of service programs/products posted on the website:

The Company requires the Partner to provide clear information, detailed description of the service program/product fully and accurately to avoid misleading buyers. The content must clearly state the program, itinerary, price, and business license (if any). Goods and services posted must meet the following conditions for Golf course booking services on the wingolf.com.vn Platform:

Service content complies with the Website Terms of Use and Regulations;

Within the scope permitted by all applicable laws and regulations (domestic and international);

Does not violate intellectual property laws, competition laws, and other legal regulations.

Regulations on posted information of services/goods: The Partner commits and takes responsibility for the accuracy of information sent to the Company. The wingolf.com.vn Website Management Board will directly select content and post information according to the agreement in the contract with Partners.

Information posted on wingolf.com.vn is always complete, accurate, and must fully meet legal regulations as follows:

The Partner must ensure that service/product information is absolutely accurate, clear, and provides complete information to customers. Some of the most important information that the Company may check includes: (a) Service/product name; (b) Duration (start & end)/sale opening of service/product; (c) Details of service location and map positioning/Detailed product introduction information; (d) Service purchase time, service type, service price, benefits for service buyers; (e) Other regulations on changes/cancellations (if any); (f) Logo and images, content of the service posted by the partner must not violate the intellectual property rights of any third party unless permitted by that third party (owner); (g) Illustrative images of services/products must be appropriate, sharp, introductory content must be complete and absolutely no content-free articles or links to another page or containing sensitive terms, contrary to traditional customs, prohibited keywords on the wingolf.com.vn website; (h) Must not post content or images of services for the purpose of incitement, reaction, rioting, hatred, violence, disaster, politics, religion, culture, race.

Service information for sale:

Type of service provided:

Selling price:

Types of deductions (if any):

Product content for sale;

Images in content:

- Images in content must be related to the service, must clearly and truthfully represent those services. Image content must be formatted as jpg, bmp, gif or directly photographed from the service.

- Not allowed to post: images downloaded from the Internet; images containing links or phone numbers; images with unusual characters or symbols.

Content:

- Product content must clearly show the origin and nature of the product or service.

- Prohibited content:

+ Content related to security, order, social safety: Organizing, operating, colluding, inciting, bribing, deceiving, recruiting, training persons against the Socialist Republic of Vietnam; distorting history, denying revolutionary achievements, undermining the great national unity bloc, insulting religion, gender discrimination, racial discrimination; False information causing public confusion, causing damage to socio-economic activities, causing difficulties for state agencies or persons performing public duties, infringing upon the legitimate rights and interests of other organizations and individuals; Prostitution, social evils, human trafficking; posting obscene, depraved, criminal information; undermining traditional customs, social ethics, community health; Inciting, enticing, provoking others to commit crimes.

+ Content related to prohibited goods, counterfeit goods, imitation goods, goods infringing intellectual property rights as prescribed by law.

- According to the Advertising Law, the words "most", "only", "best", "number one" or words with similar meanings must not be used in content (if used, supporting documents must be provided).

Product and service prices and fees:

Product prices must be clear, complete, and displayed in Vietnamese Dong.

Regulations on information control:

Regarding moderation:

- After signing the Contract or receiving information from the partner, Wingolf will create content with basic information and images of the product according to the product content.

- The Business Department will receive information from the partner and review the information content. If there is no violation of any terms, policies, or legal regulations, the service will be posted and displayed immediately by the technical department. However, this service information will be strictly controlled and approved by the Wingolf content management editorial department.

- Wingolf has full authority to remove partner service content if the posted content violates posting regulations or legal regulations.

Content provided by the seller to Wingolf:

The seller must sign a product supply contract with Wingolf, and on that basis, Wingolf will create an account and compile service content for the seller.

Contract content includes: Seller's name; Legal representative; Business license number; Operating license for certain conditional business products; Seller's registered address; Phone number; Seller's email.

Rules for managing and penalizing User violations:

Principles:

Users are responsible for complying with the Website Operating Regulations, Terms of Service, and Vietnamese legal regulations during the account registration, service usage, and transaction process on the Website.

All user violations are reviewed and assessed objectively based on the nature, severity of the violation, resulting consequences, and documents and information collected by Wingolf.

Violation handling is carried out according to the principles of ensuring fairness, transparency, appropriateness to the nature and severity of the violation, while protecting the legitimate rights and interests of parties participating in transactions on the Website.

Depending on the nature and severity of the violation, Wingolf has the right to apply one or more handling measures such as: warning, suspending service provision, canceling transactions, temporarily locking accounts, or terminating account usage rights.

In case of detecting acts with signs of legal violation, Wingolf has the right to refuse service provision, temporarily lock accounts, and provide relevant information and documents to competent state authorities as prescribed by law.

For acts not specifically provided for in these Regulations but capable of affecting the Website's operations or the legitimate rights and interests of other organizations and individuals, Wingolf has the right to consider applying appropriate handling measures based on legal regulations and the Website's Operating Regulations.

Penalty forms: Penalty form 1: temporarily suspending service provision or temporarily locking the account for 7 days; penalty form 2: permanently locking the account.

Penalty form 1, temporarily suspending service provision or temporarily locking the account for 7 days, applies to but is not limited to the following acts:

Providing incomplete, inaccurate account registration information or not updating as required by Wingolf;

Using multiple accounts to receive benefits or promotions contrary to the program rules announced by Wingolf;

Booking services but frequently canceling, not using the service, or performing acts affecting the normal operation of the Website;

Other acts that Wingolf considers potentially affecting the legitimate rights and interests of Wingolf or other users;

Signs of unauthorized use of another person's account or allowing others to use one's account.

Penalty form 2: Permanent account lock includes but is not limited to the following acts:

Using illegal information, documents, or payment methods to conduct transactions on the Website;

Repeated violations despite warnings, service suspension, or other handling measures.

VIII. Responsibilities in Case of Technical Errors

When technical errors occur, Customers please contact us at: No. 7, Alley 1, Lane 26, Do Quang Street, Yen Hoa Ward, Hanoi City, Vietnam.

Website: wingolf.com.vn

Phone: (84) 985-092-088

Email: booking@wingolf.com.vn.

The wingolf.com.vn E-Commerce Trading Platform commits to making every effort to ensure the safety and stability of the entire technical system. However, in the event of an incident due to wingolf.com.vn's error, the Website Management Board will immediately apply measures to ensure Customer interests.

The wingolf.com.vn Management Board commits to providing the best quality service to Customers participating in transactions. In case of technical errors, software errors, or other objective errors that prevent Customers from participating in transactions, Customers should notify the wingolf.com.vn website Management Board as soon as possible.

The wingolf.com.vn Management Board will notify Customers when technical issues occur. In case of hacker attacks, the Management Board will try to protect Customers' personal data. Customers are responsible for cooperating with the Management Board when requested to verify related information.

However, the wingolf.com.vn website Management Board is not responsible for resolving cases where Customer notifications do not reach the Management Board due to technical errors, transmission errors, software errors, or other errors not caused by the Management Board.

IX. Rights and Responsibilities of wingolf.com.vn Website Management Board

Rights of the wingolf.com.vn website Management Board:

To provide services to members after they have completed the conditions, procedures, and mandatory requirements set forth by Wingolf.

To require merchants, organizations, and individuals to provide accurate, truthful, and updated information when conducting transactions on the Website.

To verify information of merchants, organizations, and individuals provided to Wingolf or posted on wingolf.com.vn. Wingolf has the right to block or remove information that Wingolf determines to be inaccurate, misleading, or incomplete; violating Vietnamese traditional customs; infringing copyright, trademarks, domain names, or other intellectual property rights of others; violating any laws or regulations; offensive or otherwise unacceptable to Wingolf at Wingolf's sole discretion. Wingolf also has the right to permanently lock the accounts of violating organizations and individuals.

To refuse or cancel the provision of products on the Website for invalid transactions without the Customer's consent. However, in this case, the Website will notify the Customer in advance.

To refuse to provide one or all services in the event that: Partners or alliance partners violate the Regulations or engage in acts affecting business activities on wingolf.com.vn. In this case, the Management Board will notify the refusal to provide services to the violating party within a reasonable period.

To refuse to provide one or all services if partners or alliance partners engage in fraudulent, counterfeit activities, causing market disruption, or disunity among other partners or alliance partners of Wingolf.

Wingolf retains copyright to the services and content on the wingolf.com.vn website under Vietnamese intellectual property protection laws. All symbols, logos, and content in different languages are owned by Wingolf. Any illegal copying, use, or distribution of the aforementioned ownership rights is strictly prohibited.

To require Wingolf's partners to fulfill their obligations under the cooperation contract/minutes of agreement signed by both parties.

To require sellers of goods and services belonging to the list of conditional business goods and services on its website to provide a Certificate of eligibility for business for such goods and services (if the law requires a Certificate of eligibility for business).

Other rights as prescribed by law.

Responsibilities of the wingolf.com.vn website Management Board:

Responsible for building the wingolf.com.vn website, including key tasks such as: researching, procuring hardware and software equipment, internet connection, and developing policies to serve website operations within permitted conditions and scope.

To implement and cooperate with partners in building the service system, tools, and utilities for transactions on wingolf.com.vn between the platform and customers.

Responsible for building and supplementing the knowledge and information system on foreign trade, e-commerce, domestic and international commercial legal documents, foreign markets, as well as news and information related to wingolf.com.vn's operations.

To carry out promotional and marketing activities for wingolf.com.vn in the market within permitted scope and conditions, contributing to expanding, connecting, and cooperating with more partners, attracting more members and customers.

To remove from the application information about counterfeit goods, imitation goods, smuggled goods, goods infringing intellectual property rights, and other goods and services violating the law when detected or upon receiving well-founded reports about such information;

To require sellers of goods and services belonging to the list of conditional business goods and services on its application to provide a certificate of eligibility for business for such goods and services (if the law requires a certificate of eligibility for business);

To make the highest possible effort within scope and conditions to maintain the normal operation of the wingolf.com.vn website and remedy incidents such as technical machine failures, software errors, internet transmission systems, personnel, power outages, social unrest, natural disasters, and decisions of competent state authorities. However, if the above incidents are beyond wingolf.com.vn's control and cause damage to members, Wingolf shall not be liable.

Not liable for the timeliness, accuracy, unavailability, or interruption of provision, viruses, or other errors of the Website or Website content. Under no circumstances shall Wingolf be liable for any direct, indirect, special, incidental, or consequential damages of any kind (including loss of profits) related to the Website regardless of the form of action, whether in contract, tort, or otherwise, even if Wingolf has been advised of the possibility of such damages.

To comply with regulations on protecting Customer personal information.

To provide information and support to state management agencies in investigating illegal business activities using its application.

To provide information about its business situation when requested by competent state authorities for e-commerce statistics, inspection, examination, and violation handling activities.

X. Rights and Responsibilities of Other Parties Participating in wingolf.com.vn E-Commerce Service Website

Rights of Partners and suppliers on the wingolf.com.vn website:

Partners have the right to decide and change the sale period of Services and information on wingolf.com.vn.

Partners have the right to contribute opinions during the operation and information posting process on wingolf.com.vn.

Partners have the right to request the Company to immediately cease posting misleading information about Services/Goods and/or promotional information about Services/Goods that has not been approved for posting by the Partner.

Partners have the right to request wingolf.com.vn to provide services and fulfill wingolf.com.vn's obligations correctly and fully according to the contract agreement.

Partners have the right to appoint representatives to coordinate with wingolf.com.vn on all matters related to the implementation of the Contract, while monitoring the service implementation process of wingolf.com.vn according to the Contract schedule.

Partners have the right to request wingolf.com.vn to send Statistics Tables, Revenue Reports, and update sales results of Services/Goods according to the Contract agreement and at the Partner's request.

Partners have the right to receive the Payment Amount for service/goods purchases from customers after deducting the commission fee payable to Wingolf.

Partners have the right to approve posted content and communications related to partner information before wingolf.com.vn posts/advertises/communicates.

Responsibilities of Partners and suppliers on the wingolf.com.vn website:

To provide the Company with information about Services/Goods and other necessary information to implement the Contract and coordinate in resolving complaints from Customers related to the purchase of Services/Goods (if determined to be the Partner's fault);

To ensure the accuracy and truthfulness of information about the merchant, organization, individual Partner, as well as the content of service programs/goods they sell.

To prepare and fully meet the requirements and conditions for organizing Services as prescribed by law (including licenses and necessary approvals, fire prevention plans, environmental protection, labor safety, health, if required by law) to ensure the Service is organized in accordance with the information provided to Customers and ensures safety for all persons preparing and organizing the Service.

The Partner will provide the Company with approvals, licenses, and/or other evidence proving the Service organizing unit's compliance with legal regulations if required by competent State authorities. Responsible for preparing content, issuing Services fully to Customers, arranging dedicated personnel in the confirmation and service conversion area to promptly receive requests, complaints, and assist in resolving issues related to service exchange for Customers (if determined to be the fault of the Service provider), issuing Services and other issues arising at the Service provision location and/or during the service provision period, bearing all related responsibilities (including liability for damages, losses, and/or legal liability) to resolve Customer complaints and issues if determined to be the fault of the Service provider.

To bear full responsibility for organizing, implementing the Service, content, printing, issuing, and handing over the Service to Customers in accordance with the Contract provisions;

To ensure that Services/Goods delivered to Customers incorporate anti-counterfeit technology or are controlled and authenticated by appropriate measures as prescribed by law.

Responsible for communication and promotion on media channels, the Partner's promotional and marketing channels, and supporting the announcement that wingolf.com.vn is the exclusive seller of the Services/Goods according to the Partner's arrangement.

To comply with legal regulations on payment, advertising, promotion, intellectual property protection, consumer rights protection, and other relevant legal regulations when selling goods or providing services on the e-commerce trading platform.

Other obligations as stipulated in the Platform Operating Regulations, Terms and Conditions of each transaction, and the contract between the Company and the Service provider.

To agree to Wingolf deducting commission fees from service revenue that Wingolf collects on behalf of the partner for the use/distribution of services through the wingolf.com.vn website.

10.2. Rights and responsibilities of customers on the wingolf.com.vn website

Customer rights:

To receive consultation, explanation, and support regarding suitable golf course booking, etc.

To send feedback via email or hotline to the Management Board or through the Company's address and email in the Feedback/Complaint Resolution Process section.

To receive consultation and information about promotional programs, services, events, etc. of the Company's partners.

To have personal information provided to the website kept confidential.

To be respected regardless of age, gender, ethnicity, or religion.

To be provided with information and detailed explanations about expenses and discounts when customers book through the wingolf.com.vn E-Commerce Website.

Customer responsibilities:

Customers commit that the information provided to the wingolf.com.vn E-Commerce Trading Platform is accurate.

Members are responsible for promptly notifying the wingolf.com.vn E-Commerce Trading Platform of any unauthorized use, abuse, or security violations so that both parties can cooperate in handling.

To respect and not engage in acts that infringe upon the honor and dignity of Company staff when customers book through the website, email, or call directly.

To truthfully provide information related to the Tee time booking that the Customer wishes to make so that the Company can accurately register the schedule with the Partner.

Customers are responsible for compensating the Partner if the Partner proves that the fault lies with the Customer.

Customers commit not to use the services of the wingolf.com.vn E-Commerce Trading Platform for illegal purposes such as fraud, threats, information probing, sabotage, creating and spreading viruses that damage the system of the wingolf.com.vn E-Commerce Trading Platform, or using their services for speculation or creating fake orders. If violated, the member shall be held responsible before the law and have their account locked when necessary.

Members must not act to discredit the wingolf.com.vn E-Commerce Trading Platform in any form, such as causing disunity, through third parties, disseminating information detrimental to the reputation of the wingolf.com.vn E-Commerce Trading Platform, and other cases.

10.3. Allocation of responsibilities between merchants/organizations and Partners in resolving issues arising from transactions conducted on the website with customers

All transactions arising on the website regarding the purchase and sale of services/goods shall be subject to the general transaction terms of the website and the terms and conditions of each corresponding type.

Customers have the right to use the features that the Website provides to members: searching for service information, booking services online, etc., and have the right to complain if the service does not match the description.

Partner suppliers are responsible for providing clear and transparent information about the merchant and service program information. Suppliers participating in activities on the website will be supported by the Company in promoting and marketing the merchant's image and services sold by the partner. However, the partner must also commit to providing clear service information and quantity for sale and ensuring the correct quality as described on the website. The Partner is responsible for receiving and handling customer complaints and is responsible for exchanges/refunds if the fault lies with the partner.

The Company is the platform provider of the wingolf.com.vn e-commerce service, helping to connect and promote commerce between parties, responsible for ensuring the system operates regularly and stably. For services where the Company acts as a third party on behalf of the Partner to distribute and post information from the supplier through the wingolf.com.vn website, the Company shall be responsible for moderating information and supporting customers in resolving complaints with the supplier if the information displayed on the platform affects consumer rights.

For other third parties (if any): support units, payment units, etc., they shall be responsible for supporting transactions on the platform to proceed smoothly and safely. Partners are responsible within their professional scope and responsible for issuing invoices for the services they provide if requested by service users. If there are complaints about professional violations, the partner must take responsibility for resolution and compensation according to the terms agreed in the service provision contract between the parties.

XI. Applicable Terms

Any disputes arising between the Company and customers (if any) shall be resolved in the spirit of cooperation and negotiation. If not resolved through negotiation, depending on the nature of the dispute, the matter shall be submitted for arbitration at the Vietnam International Arbitration Center or a competent court.

The Company shall not be involved or liable when disputes arise during the transaction process between buyers and sellers.

These Regulations officially take effect from the date of signing the Decision promulgating these Regulations.

In the event that the content of the Regulations must be changed to suit the actual operations of the wingolf.com.vn E-Commerce Trading Platform, the Management Board will announce it on the Platform for customers to know. After a notice period of 05 days, the amended Regulations will be applied. Customers continuing to use the services after the new Regulations are announced and applied shall be deemed to have agreed and accepted the new Regulations.

XII. Commitment Clause

The information about the wingolf.com.vn Website that the Company provides in the e-commerce website registration application is completely truthful and consistent with the operational purpose of the website. We will be responsible for the information we have provided.

The enterprise commits to comply with legal regulations and rules.

Official contact address of the wingolf.com.vn E-Commerce Service Website:

wingolf.com.vn E-Commerce Service Website

Company/Organization: Wingolf Joint Stock Company

Address: No. 7, Alley 1, Lane 26, Do Quang Street, Yen Hoa Ward, Hanoi City, Vietnam.

Tel: (84) 985-092-088

Email: booking@wingolf.com.vn.

Hotline: (84) 985-092-088