Privacy Policy of the Wingolf.com.vn E-Commerce Website

By providing Wingolf with a member's personal information and using the wingolf.com.vn e-commerce platform, the member agrees that his or her personal information will be collected and used as stated in this Privacy Policy (“Policy”). If a member does not agree with this Policy, the member must stop providing us with personal information and/or exercise the rights stated in Section III.1.3 of the Operating Scheme.

Wingolf reserves the right to amend and supplement this Policy at any time for improvement purposes. Wingolf also encourages members to review this Privacy Policy regularly for the latest updates, so that members understand and exercise their rights to manage personal information.

Purpose of collecting personal information

Data collected on wingolf.com.vn includes the following:

• Account information: basic information including full name, gender, date of birth, telephone number and email address.
• Golf Course Booking, Golf Tour, Stay & Play: in addition to the personal information collected from customers at the payment stage (full name, telephone number and email), the Company also retains other information relating to golf-course bookings, such as the golf-course location and time, that customers register on wingolf.com.vn.

wingolf.com.vn also uses personally identifiable information and certain non-personally identifiable information (such as cookies, IP address, browser type and aggregate dates) to improve its ability to provide services and to develop new functions, features and services in line with evolving trends and preferences.

wingolf.com.vn does not retain customers' bank-account information.

Customer information is not collected for personal purposes; it is used only to:

• Send promotional programmes (if any).
• Provide certain utilities and customer-support services.
• Improve and enhance the quality of website services.
• Resolve issues and disputes arising from the use of the website.
• Prevent activities that violate Vietnamese law.

Customers are responsible for promptly notifying wingolf.com.vn of any unauthorized use, abuse or security breach so that appropriate action can be taken.

Scope of use of information

Wingolf uses customers' personal information only for the purposes and within the scope that have been notified. The information and data collected and stored are generally used so that customers may receive services and benefits from the Company, suppliers and partners.

• Personal information such as full name, email and telephone number is used to register and book golf courses for customers with suppliers/partners.
• We may use information to contact and notify customers about changes, new services and promotional programmes of the Company, suppliers or partners.
• We may also use customer information and images for introducing and promoting the quality of the Company's services.
• The Company must protect collected personal information from:
  • Theft or unauthorized access.
  • Unauthorized use.
  • Unauthorized alteration or destruction.

The information-collecting entity must have a mechanism to receive and resolve customer complaints relating to the use of personal information outside the notified purpose or scope.

If an information system is attacked and creates a risk of customer-information loss, the information-storage entity must notify the competent authority within 24 (twenty-four) hours of discovering the incident.

Persons who may access customer information

To ensure that customers receive the correct benefits and preferential policies when booking golf courses through wingolf.com.vn and to verify information accurately, customer information may be accessed by the Company's website administration. Wingolf will not provide members' personal information to any third party, except for the following necessary activities:

• Partners that provide services to Wingolf in connection with fulfilling golf-course booking orders, limited to the information necessary and subject to information-security and confidentiality requirements.
• Third-party service providers that perform certain activities relating to wingolf.com.vn. These providers may access or process personal information while providing such services. Wingolf requires them to comply with all applicable personal-information protection laws and security requirements.
• Joint, affiliated or outsourced programmes for the purposes stated in Section 2, subject at all times to personal-information confidentiality requirements.
• Legal requirements: Wingolf may disclose personal information when required by law and where disclosure is reasonably necessary to comply with legal procedures.
• Business transfer (if any): if all or part of the business is merged or consolidated with another company, the purchaser may access information stored and maintained by Wingolf, including personal information.

Information of the entity collecting and managing customer information

Wingolf Joint Stock Company
Address: No. 7, Alley 1, Lane 26, Do Quang Street, Yen Hoa Ward, Hanoi, Vietnam.
Telephone: (84) 985-092-088
Email: booking@wingolf.com.vn

Means and tools for consumers to access and amend their personal information

Customers have the right to review, update, amend or cancel their personal information by logging in to wingolf.com.vn and editing their personal information, or by requesting the website administration to do so.

Customers have the right to send complaints to the website administration regarding disclosure of their personal information to a third party. Upon receiving such feedback, Wingolf will verify the information, explain the reason and guide customers in restoring and securing their information.

Methods for receiving consumer/customer complaints:

1. Email: booking@wingolf.com.vn
2. Telephone: (84) 985-092-088

Commitment to information security

When customers register and submit information to the Company, they agree to the terms stated by the Company. The Company undertakes to keep customer information as secure as possible; prevent unauthorized access; maintain data; and ensure that customers' personal information is used accurately, for the correct purpose and fully in accordance with this Privacy Policy.

While the Company makes every effort to ensure the security of customer information and its systems, transmission of information over the Internet carries certain security limitations. Customers need to accept this risk.

Information retention period

Customers' personal data will be stored in the Company's system until the customer requests deletion. Subject to legal requirements, the Company or wingolf.com.vn may securely destroy user personal data without prior notice.

Mechanism for receiving and resolving consumer/customer complaints

When consumers/customers discover that their personal information has been used outside the stated purpose or scope, they may send a complaint and relevant evidence to booking@wingolf.com.vn or call (84) 985-092-088. The website administration undertakes to respond immediately or no later than 24 (twenty-four) working hours after receiving the complaint.