Procedure for Receiving and Resolving Feedback, Requests and Complaints on the Wingolf.com.vn E-Commerce Website

Mechanism for receiving and resolving consumer/customer complaints

When consumers/customers discover that their personal information has been used outside the stated purpose or scope, they may send a complaint and relevant evidence to booking@wingolf.com.vn or call (84) 985-092-088. The website administration undertakes to respond immediately or no later than 24 (twenty-four) working hours after receiving the complaint.

Complaint and dispute-resolution process

1. Customers may complain about Wingolf services on wingolf.com.vn by sending an email to booking@wingolf.com.vn or calling the hotline at (84) 985-092-088.
2. Wingolf's Customer Service Department will receive the complaint and contact the customer to clarify the request. Depending on the nature and seriousness of the matter, Wingolf will take appropriate measures to support resolution as soon as possible and no later than 03 working days from receipt of the complaint.
3. Wingolf may request information and evidence relating to the complaint or dispute to verify and clarify the matter and determine an appropriate resolution, including mediation or negotiation where successful.
4. If Wingolf has made efforts to resolve the complaint or dispute but negotiation or mediation is unsuccessful, or the matter exceeds Wingolf's authority or capability, Wingolf will ask the customer to refer the matter to the competent State authority in accordance with law.

Wingolf undertakes to resolve all disputes and complaints objectively, based on the parties' agreement and applicable law.